Spa operation manual

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Professional Consultants. Add to Cart. Spa Operating Procedures and Policies Manual 2. These unique resources are literally your virtual consultant, detailing practical guidelines and processes you may reference and customise to your own specific requirements. Download the manual immediately and begin to streamline your activities today. Reduce training costs 2. Faster time to market for spas in pre-opening phase 3.

Easier treatment delivery for multi-skilled therapists 4. Increase client loyalty 5. Higher employee retention Fast-track training for new spas and new employees, or ensure service standards are continuously maintained in established spas, by implementing quality treatment delivery protocols.

Intelligent Spas' Professional Spa Treatments Manual is specifically designed with "highly consistent" procedures and scripts to make it easy for therapists to remember and deliver quality spa treatments, resulting is satisfying spa experiences which generates increased client loyalty and produces better consumer ratings and reviews.

The editable file is provided so you may customise the contents to your own specific requirements. Download the manual immediately and begin to perform great treatments today. Related products. More Details. Newsletter Subscribe to receive exclusive discounts and free downloads Close esc Popup. Age verification. By clicking enter you are verifying that you are old enough to consume alcohol. Shopping Cart. Your cart is currently empty. Shop now. How to Use this Manual.

File Management. Adding your Brand Identity. Customising the Manual Contents. Re-setting the Automated Numbering System. Format Options. Legend for Process Maps. Client Interaction and Services Standards. Process Maps. Reservation Process Map. Client Appointment Process Map. Spa Tour Process Map. Product Returns Process Map. Spa Brochure Request Process Map.

Complaints Process Map. Treatment Rooms Process Map. Stations Process Map. Check our Promotions page for other available discounts. Insert the discount code at checkout and click 'apply' before moving to the payment page. Refunds are not available because the publications are delivered in electronic format. A range of information, including publication descriptions, detailed table of contents, sample pages, testimonials, news articles, plus responsive customer service are provided to assist your decision to purchase.

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Terms of Purchase, Privacy and Copyright may be viewed here. Julie Garrow developed a mission in to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards.

The manuals have been updated and refined over the years as the industry has matured. In , Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.

Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains.

Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom.

Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home. Kirien has also consulted on all things spa, wellness, aesthetics and sustainability over the last three decades, which enabled her to provide a valuable contribution to the quality of the Spa Operations Manuals. Use this popup to embed a mailing list sign up form.

Alternatively use it as a simple call to action with a link to a product or a page. Greece Spa Benchmark Report. Maldives Spa Benchmark Report. By Region By Spa Type. Spa Operating Procedures and Policies Manual. Product image 1. Product image 2. Product image 3. Product image 4. Regular price. Single Location or Bulk Quantity. Headquarters or Regional Offices. Professional Consultants. Here are some of the items that could be included in a SOM that you can adopt and organize to meet your needs.

If all of these are more than you want to work on right now, start with just the basics. What do you need for your facility? Shelley Lotz has over 25 years of experience in the spa industry as an aesthetician, educator and business owner. Lotz recently started an institute of aesthetics and is a certified sustainable building advisor.

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Create an account. Published in Business. January New Monthly Columns. Inside the Treatment Room. The Golden Experience.